Most items can be accepted for return or exchange. Most evening dresses priced at $100 or more cannot be returned or exchanged. Alex Evenings and R&M Richards evening dresses can be returned.
Returnable item(s) must be unused and unaltered, in their original condition (all tags attached) and returned within 30 days. Items returned after 30 days will be refused.
If we shipped you an item in error, or if the item is damaged,
we will reimburse you for the ground shipping cost. You must e–mail us at
prior to returning the item(s). Damaged (wrong) item(s) may be returned to a
different address than the one below. We will provide you instructions on how to
ship it and where to ship it. CurvyHQ will only reimburse the actual ground
shipping cost on damaged (wrong) item(s) returns. Other fees (delivery
confirmation, insurance, packing, etc.) incurred beyond the actual ground
shipping cost will not be reimbursed.
HOW TO RETURN OR EXCHANGE AN ORDER
1. Complete the Return/Exchange Form - The return form is on
the back of the packing slip. No RMA # or reason code is needed. Return the entire Packing Slip that arrived with
your shipment. If you do not have the packing slip, please print your order
confirmation email and include it with your return. List the items that you
are returning. See below for exchange information. Please note: You do not
need a reason code or RMA # for a return or exchange.
2. Pack Your Return - Pack the items. Mail the package to:
CurvyHQ.com 300 Woodbury Rd. 2nd floor Woodbury, NY 11797 Attn: returns dept.
3. Ship your Return - CurvyHQ recommends you track your
return so that you may confirm that we have received it. The U.S. post office
offers delivery confirmation for an additional fee. Also, we strongly suggest
you insure your return. This protects you in case the shipment is damaged or
lost in transit. Just take your package to a U.S. post office service window
and a representative can add these options for you. If you elect to use
another carrier to ship your return, we recommend you use a carrier such as
UPS or FedEx that provides tracking information. CURVYHQ IS NOT
RESPONSIBLE FOR LOST PACKAGES.
4. Check your e-mail - We will send you an email to notify you
that your return has been processed. Generally returns are processed in 4-8 business days. You should expect the credit in your
account 2-6 days after we have processed your return. If a coupon was used
with the order, the coupon may be voided on certain conditions. For example,
if a coupon for $5.00 off of minimum purchase of $25.00 was used and the items
kept do not total $25.00, then the coupon will be voided and the $5.00
deducted from the credit due.
If you do not have your return form, please contact customer
service at myorder@CurvyHQ.com and we will give you your
order number. If you have any questions call us at 516-367-1095 10AM - 4PM Eastern Standard Time Monday- Friday.
EXCHANGES You can also exchange your item for a
different size or color or for a different item. When filling in the return
information, just indicate the style name or SKU #, size and color that you want. We
will ship you the new item upon receipt of the returned merchandise. If the
item you are requesting is not available, we will notify you via e–mail.
There is no additional out-going shipping charge on exchanges for items priced $25.01 or higher. The exchange must be
received within 30 days of purchase. PLUS if you decide to add to your order
at that time, the additional item(s) will also be shipped free. This courtesy
is extended only once on an exchange where the original order incurred
shipping costs. A shipping fee will be charged when the return items to be
exchanged were priced $25.00 or less. A coupon cannot
be used on an exchange order. Exchanges where expedited shipping is requested
or for shipments to international addresses, AK,HI or US territories will not
receive free shipping. When an order is returned past 30 days and a exchange
is requested, a shipping fee will be assessed and the value of the item(s)
returned will be based on the current price. If the exchange order is
returned, a store credit will be issued if 30 days has elapsed since the
original order was received.
STATUS OF MY RETURN Your Refund:
Since your refund is on a credit card, here are some numbers you should know:
5-7 business days it takes for your package to get to the fulfillment center.
4-8 days it takes for us to inspect and process your return back into inventory and complete the processing of your refund.
2-6 business days it takes for your financial institution to post your credit back to your account.
If you have not received a credit to your account within 24
business days after you shipped it, please e-mail us at myorder@CurvyHQ.com. Please include your full
name, order number, the date you returned it, how you returned it (USPS, UPS,
FedEx) and the delivery confirmation or tracking number.
GIFT RETURNS If you are returning a gift, we will
automatically credit the credit card used by the purchaser or issue store
credit to the purchaser. We cannot issue a credit to a different card then the
one used for the purchase.
Pre-orders are orders placed on merchandise that is not in stock for immediate delivery but will be shipped at the date indicated on the site or via email. By placing a pre-order, you will be receive your order once the item becomes available. In order to reserve the item for you, your card will be charged at the time of the pre-order. All pre-orders are final sale and cannot be cancelled.
If a wrong shipping option was selected (e.g. you live in Australia and you select the USA shipping option),
we will adjust the order and charge the correct shipping fee.
shipping, handling and credit card transaction fees that we incur on orders
with the wrong address and on refused or canceled orders are non-refundable.
If an order ships to an address that you provided and is returned to us as
undeliverable, we will charge a new ship fee to resend the order.
While we strive to insure that all pricing information is accurate, we are not obligated to honor a price that was listed incorrectly.
Please note that all evening/party dresses can be shipped via 2 day air. However the order may not ship for 1-2 days from the date the order is approved. Due to the heavier weight and larger box size used for evening dresses and twin sets, a $10 fee per item may be added to the shipping total.
The original shipping fee and the return fee you incur are not refundable
except as noted in the top paragraph.
UPS charges a $10-$15 fee for address changes or corrections. If an address change is requested or made by UPS for an order that has already shipped, the UPS fee will be charged.
Store credits are valid for 30 days from issue date for CurvyHQ orders.